Contact Us

Address Eclipse World Ltd
4 Moorwell Business Park
Nth Lincolnshire
DN17 2RU
Telephone 0800 6444 121

Warranty information

All products are independently tested to the highest standards and are certified to the high safety requirements and performance characteristics of European Standard 13241- 1. You can, therefore, be confident that your purchase of our product is a safe investment. Our Guarantee offers the following warranty:

The purchaser is granted a warranty covering the safe and reliable operation of the garage door for a period of 5 years from the date of purchase. This warranty is conditional on the regular inspection and maintenance of the product, in accordance with the installation manual supplied with the door. During the guarantee period the manufacturer undertakes to repair, without charge, any product which has suffered a proven failure of its safe and reliable operation, provided that the door has been inspected regularly (at least once a year] and maintained correctly, including replacement of wear items when required. Excelsior garage door systems are guaranteed against any form of manufacturing defects for a period of 5 years from the date of purchase. The finish of white powder coated doors is guaranteed for a period of 5 years. In the case of foil laminate finished doors, the exterior finish is guaranteed to provide an effective weatherproof membrane which will resist perforation of the Excelsior door from the weather-side due to corrosion for 10 years. Furthermore, colour change or fade to the exterior surface will be limited and uniform for the full 10 year period.

Garage Door Automation:
Excelsior electric operators are guaranteed against any form of manufacturing defect for a period of 5 years for mechanical elements, motors and transformers. The motor control unit is guaranteed for 2 years. Remote control accessories and parts are guaranteed for a period of 2 years. No warranty claims will be accepted for wear and tear parts and consumable parts (e.g. light bulbs and batteries).