FAQ's

Are your doors insulated?

All our doors are double skin foam filled up to 18mm thick.

Do you supply in may area?

Eclipse will deliver nationwide.

If I need more help can I contact you?

Yes, if you need help our team are happy to advise. Please call 0800 6444121

How easy are they to install?

Very easy for anyone who has a basic practical ability, see installation instructions.

What are the space requirements for the roller garage doors?

this depends on which door you require click these links to find out more Compact / Classic.

Do you have a fitting service?

Yes we offer a nationwide fitting service call us on 0800 6444 121 or contact us by e mail for a quote.

What is the delivery charge?

We can deliver to most destinations within the UK For FREE For Cornwall, West Wales, Scottish Highland and Offshore Island deliveries please call us for a quote on 0800 6444 121 or contact us by email.

How long is delivery?

We endeavour to deliver all our roller garage doors within 2 weeks.

Do I need to be available for delivery?

Yes we will need a signature and help and advice on where to put the door.

if you are not there to accept the arranged delivery an additional charge may be required before re delivery.

Can I pay on delivery?

We require payment in full on ordering as every door is made to your personal specifications.

What Guarantee do we give on the doors?

The roller garage doors have a 2 year guarantee and a 5yr Guarantee on the motor. See the full T&C's

How secure are the doors?

All the doors are fitted with autolocks to stop anyone from gaining access.

Does the door comply with European safety laws?

Yes our doors are CE marked and comply to BS EN 13241-1:2003 / ISO:9001 & ISO:14001.

How do you open the door in case of power failure?

The roller garage doors come with a crank handle system, if there is no access door to the garage we can supply a through wall emergency opening kit that links to the crank handle system.